At InfocraftVn, we collect various types of information to provide you with exceptional financial services and personalized customer support. Understanding what information we gather helps you make informed decisions about your privacy.

We collect this information through various channels including our website forms, customer service interactions, mobile applications, and third-party integrations. All data collection is performed in accordance with applicable privacy laws and regulations.

Your information serves multiple purposes in delivering our comprehensive financial services. We believe in transparency about how your data helps us serve you better and maintain the highest standards of customer service.

Communication purposes include sending important account updates, security alerts, promotional offers you've subscribed to, and educational content about financial services. We also use your information for internal analytics to improve our services, detect fraudulent activities, and ensure compliance with financial regulations.

Your data helps us understand usage patterns, which allows us to enhance our platform's functionality and develop new features that better serve our customers' needs. We may also use aggregated, non-personally identifiable information for market research and business development purposes.

We maintain strict controls over information sharing and only disclose your personal data when necessary for service delivery, legal compliance, or with your explicit consent. Your trust is paramount, and we take our responsibility to protect your privacy seriously.

All third-party partners are bound by strict confidentiality agreements and are only permitted to use your information for the specific purposes outlined in our service agreements. We regularly audit these relationships to ensure continued compliance with our privacy standards.

You have comprehensive rights regarding your personal information, and we're committed to honoring these rights promptly and transparently. Understanding and exercising these rights helps you maintain control over your personal data.

To exercise any of these rights, contact our privacy team at support@infocraft-vn.com with your specific request and account information. We respond to all privacy requests within 30 days and provide regular updates on complex requests that require additional processing time.

Protecting your personal information is our highest priority. We employ multiple layers of security measures, including advanced encryption, secure data centers, and regular security audits to safeguard your information against unauthorized access, alteration, or disclosure.

Our security protocols include regular penetration testing, employee security training, and compliance with international security standards. We maintain incident response procedures and will notify affected users promptly in the unlikely event of a data breach.

Physical security measures include restricted access to our facilities, surveillance systems, and secure document handling procedures. All employees undergo background checks and sign confidentiality agreements as part of our comprehensive security program.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary based on the type of information and applicable legal requirements.

When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods. This includes secure deletion of digital files and physical destruction of paper documents under certified destruction protocols.

As part of our global operations, we may transfer your personal information to countries outside Vietnam for processing and storage. These transfers are conducted with appropriate safeguards to ensure your data receives equivalent protection regardless of location.

We use standard contractual clauses approved by data protection authorities, adequacy decisions, and certification schemes to protect international data transfers. All international partners must demonstrate compliance with privacy protection standards equivalent to those outlined in this policy.

We regularly monitor international data protection developments and update our transfer mechanisms accordingly. If you have concerns about international transfers of your data, please contact our privacy team for specific information about safeguards protecting your information.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. Understanding how we use these technologies helps you make informed decisions about your online privacy preferences.

You can control cookie preferences through your browser settings or our cookie management center. Disabling certain cookies may affect website functionality, but essential cookies required for basic operations will remain active to ensure platform security and performance.

We also use web beacons, pixel tags, and similar technologies in our email communications to track delivery and engagement. This helps us improve our communication effectiveness and ensure you receive relevant information about our services.

Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information from our systems.

If you are under 18, please do not use our services or provide any personal information through our website or applications. We encourage parents to monitor their children's internet usage and discuss online privacy and safety practices with their families.

We periodically update this privacy policy to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through email notifications, website banners, or direct communication depending on the nature and impact of the modifications.

Minor updates, such as clarifications or administrative changes, will be posted on our website with updated effective dates. We encourage you to review this policy periodically to stay informed about how we protect your privacy and handle your personal information.

Previous versions of this privacy policy are archived and available upon request. If you disagree with policy changes, you may close your account or request data deletion, subject to legal retention requirements and ongoing service obligations.